Shipping policy

2. Shipping Policy

Shipping cost

Shipping is free on every order. There is no minimum spend.

Where we ship

We currently ship within the United States only. We do not ship internationally at this time.

Processing time

Orders are processed within 1 to 2 business days. Business days are Monday through Friday, excluding public holidays. Orders placed on a weekend or holiday are processed the next business day.

Delivery time

Most orders arrive 4 to 8 business days after they ship. Total time from order to delivery is typically 5 to 10 business days.

Delivery estimates are estimates, not guarantees. Carrier delays, weather, and peak seasonal volume can extend them.

Halloween delivery

To receive your order before Halloween, place it by October 20. Orders placed after that date may not arrive in time. We cannot guarantee Halloween delivery for orders placed after October 20.

Tracking

You will receive a confirmation email with tracking information once your order ships. Tracking can take up to 48 hours to show movement.

Incorrect addresses

Please check your shipping address carefully at checkout. We are not responsible for orders delivered to an address entered incorrectly. If you notice a mistake, email holidayhaus.info@gmail.com immediately. We can usually correct it before the order ships.

Lost or delayed packages

If your order has not arrived within 15 business days of shipping, contact us and we will open an investigation with the carrier. If the package is confirmed lost, we will send a replacement or issue a full refund.

Damaged in transit

If your order arrives damaged, email us within 7 days of delivery with photos of the item and the packaging. We will arrange a replacement or refund at no cost to you.