Refund policy
1. Refund Policy
We want you to be happy with your purchase. If you are not, you have 30 days from the date of delivery to request a return.
How to start a return
Email holidayhaus.info@gmail.com within 30 days of delivery. Include:
- Your order number
- The item you want to return
- The reason for the return
- Photos of the item and its packaging
Returns must be approved before you send anything back. Items sent back without prior approval cannot be processed or refunded.
We respond to return requests within 2 business days.
Condition of returned items
🔸 Items must be returned in their original condition and original packaging, unused and undamaged, with all included parts: the ghost, the wooden swing, the rope, and the remote.
We cannot accept items that have been used outdoors, are missing parts, or show wear beyond what is needed to inspect them.
Return shipping
We cover return shipping. Once your return is approved, we email you a prepaid shipping label. You pay nothing to send the item back.
Shipping was free on your original order, so there are no shipping costs to refund. You receive the full amount you paid.
Refunds
Once we receive and inspect your return, we will email you to confirm. Approved refunds are issued to your original payment method within 5 to 10 business days. Your bank or card issuer may take additional time to post the refund.
Damaged or faulty items
Inspect your order when it arrives. If an item is damaged, faulty, or incorrect, contact us within 7 days of delivery with photos and we will arrange a replacement or full refund at no cost to you.
Exchanges
The fastest way to exchange an item is to return the original for a refund and place a new order.
Items we cannot refund
- Items returned more than 30 days after delivery
- Items returned without prior approval
- Items not in original condition or missing parts
- Gift cards
Questions
Email holidayhaus.info@gmail.com.